Social Information based Knowledge Management Systems – An Archetype to Congregate Customer Requirements Within an Organization

The process of defining and understanding knowledge is directly concerned with creating, storing and sharing the knowledge at various levels within the organization. With a strong and established theoretical base on the theory of knowledge, this paper presents a model that describes and interconnects knowledge processes to reflect the production and revenue of an organization. The model leads to an effective productivity as opposed to any breakdown followed by an operational and trustworthy knowledge transfer. The model demonstrates an understanding of how to validate the social information through knowledge management systems and apply it to the organization by enhancing its value to the customers and professional working within it.